Automate the work between systems—not only the data exchange.
Replace disconnected handoffs with observable, exception-aware processes.
- Event/
API/ HL7 trigger - Workflow state machine
- Integrations + rules + document services
- Automated action or human approval
- Downstream updates
- Audit and SLA dashboard
Healthcare processes cross multiple systems and teams, leaving status uncertain and staff dependent on manual follow-up, copy-and-paste work and phone calls.
We design orchestration services and operational workspaces that connect events, approvals, rules, document handling, messages and human decisions. Applications include intake, referral coordination, clinical administration, authorization, discharge, provider onboarding and revenue operations. The objective is controlled task progression, clear ownership and consistent exception handling.
How we approach it.
- Model process states and SLAs
- Integrate initiating systems
- Separate automated decisions from those requiring human review
- Add retry/idempotency and audit trails
- Provide queue and throughput dashboards
What it includes.
- Referral and intake orchestration
- Clinical task and handoff automation
- Approval and exception workbenches
- Document routing and packaging
- Rules-based decision workflows
- Email/SMS/WhatsApp orchestration
- Event-driven API automation
- SLA, notification and audit dashboards
Where it fits.
- Referral intake from EHR to downstream admission systems
- Clinical document request and completion worklists
- Automated follow-up after missed appointments
- Discharge notification and care transition tasks
- Multi-party case and record packaging
- Lab critical-result acknowledgment workflows
- Provider onboarding approvals
The engineering behind it.
Who it serves.
Related work.
All work- Multi-hospital integration and patient communicationMulti-vendor healthcare integration · Selected engineering work
- EHR-connected referral and admission workflow automationReferral operations · Proposal scope
- Multi-portal healthcare and medico-legal case managementVertical SaaS · Application workstream